For patients
What data we hold
- Your name, mobile, your operation and its date, entered by your surgeon or their team.
- Your replies and messages with your surgeon’s follow-up number, and any photos you choose to send.
Why
To send the follow-up messages your surgeon set, and to alert them if something needs their attention. We never use it for marketing and never sell it.
Consent and stopping
Your surgeon enrolls you after telling you at the clinic that their team will follow you up on WhatsApp. You can stop all messages at any time by sending «إيقاف» (stop); we confirm it.
Where it is kept, and who sees it
On servers in Riyadh. Your surgeon sees it, and the center coordinator sees what is needed to arrange your appointment. Messages pass through WhatsApp (Meta). To detect red flags, the text of your message, with the conversation before it, is read automatically by Anthropic outside Saudi Arabia, after we remove your name, age, mobile and any personal number. We never send anything from your record.
Your rights
You may ask to see, correct or delete your data, through your surgeon or at privacy@daydan.co.
How long we keep it
As long as your surgeon subscribes to Daydan, or until you ask for deletion. If your surgeon cancels, your data is deleted within 15 days.
For surgeons
We keep your name, email, mobile and your centers’ and coordinators’ details to run the service and contact you about it. How we process your patients’ data is set by the data processing agreement in Terms.
Contact
If the Arabic and English versions differ, the Arabic version prevails.