You accept these terms, including the data processing agreement in section 9, in the first step of setting up your account. If you use Daydan on behalf of a facility, you confirm you may accept for it.
1. Who we are
Daydan is a subscription software service provided under Saudi freelance licence FL-320643719. Contact: support@daydan.co.
2. The service
Daydan is a tool for surgeons to follow up their patients after surgery on WhatsApp, and to organize their surgery calendar, waiting list and coordinators. It sends patients the texts the surgeon writes in their protocol, and reads patients’ replies to alert the surgeon to any red flag.
3. What the service is not
- Daydan gives no consultation, diagnosis or treatment, and sends no medical text of its own to a patient: follow-up messages are your protocol’s texts, and any draft your assistant writes reaches the patient only if you send it.
- Daydan is not an emergency service. Protocol texts direct patients to the emergency department on red flags.
- Reading messages is automatic and can be wrong; we do not guarantee every case is caught. Alerts support the surgeon’s judgment and do not replace it.
- Every medical decision is the surgeon’s alone.
4. Your responsibilities
- Enter your patients’ details correctly and keep them up to date.
- Tell each patient at the clinic that your team will follow them up on WhatsApp. Your enrolling a patient records the consent they gave you at the clinic.
- The content of your protocols and texts is your professional responsibility.
- Keep access to your account safe and tell us at once if you suspect unauthorized access.
- Follow the professional and data protection rules that apply to you.
5. Setup, your number and your Meta account
- Setup starts once you accept these terms; we agree the start date with you according to our capacity. You pay the setup fee only after your trial month, if you continue.
- Your part: a new number in your name or your facility’s, never registered on the WhatsApp or WhatsApp Business apps, its SIM kept in a phone you hold; a Meta business account that you create and to which you add Daydan with full control; the verification code sent to that SIM at registration; and any information or document Meta asks for.
- Registering the number and approving the display name, the message templates and the account verification are Meta’s decisions alone, and their timing cannot be predicted: usually days, possibly two weeks or more. We follow them up, amend and resubmit at no extra fee, but we do not guarantee Meta’s approval or its timing.
- A delay or refusal by Meta, or a delay in your part, is not a breach by Daydan, and the start moves by the same time. Your trial month counts from the day we hand you your number and account, ready, and your monthly plan starts only after it.
- The number and the Meta account belong to you or your facility. Daydan uses its access only to provide the service and gives it up when the plan ends. Meta’s message fees are on us.
6. Plans and billing
- Prices are on the Pricing page.
- The setup fee is paid once, after the trial month, and is not refunded once paid. Plans are monthly, renew automatically, and are charged to your saved payment method through the Moyasar gateway.
- The trial is one full month on your own number, free of charge, counted from the day of handover. At its end sending stops until you decide. If you continue, your monthly plan starts then, not on the sign-up date; if you do not, you owe nothing and keep your number and templates. After sending stops, messages that arrive at the number are not read and are not answered.
- If a follow-up message is late because of a fault on Daydan’s side, that month’s plan is free and is credited on the next invoice. Delays caused by WhatsApp, Meta or the patient’s phone are not covered.
- We email you at least 30 days before any price change.
- If a charge fails we retry and tell you. If it is not resolved within 14 days, we stop new enrollments, and your current patients’ follow-up continues to the end of their protocols.
7. Cancellation and deletion
- You may cancel at any time. Cancellation takes effect at the end of the paid period; after that all patient messages stop.
- Within 15 days after cancellation takes effect we delete your account, all your patients’ data and your protocols, backups included. Deletion is final and cannot be undone, so download your patient file before you cancel.
- Refunds are covered in Cancellation and refunds.
8. Protocols and ownership
Your protocols are yours. You agree that Daydan may use a copy with your name, your clinic’s name and any patient data removed, to improve its ready-made protocols and the quality of the service, including after you cancel. We never publish a protocol under your name without your permission.
The Daydan platform, its software and design, the message templates and the ready-made protocols belong to Daydan. You may use them for as long as your plan runs, and may not copy, resell or build a competing service from them.
9. Data processing agreement
Roles
You (or your facility) are the controller of your patients’ data. Daydan is a processor: it processes the data on your instructions and only to provide the service, under the Saudi Personal Data Protection Law and its regulations.
The data
Patient name, mobile, gender, the operation with its date and side, the center, your notes, and the messages with the patient’s replies. We never use them for marketing and never sell them.
Where it is kept, and sub-processors
| Provider | Purpose | Location |
|---|---|---|
| Oracle Cloud | Hosting, database and backups | Riyadh |
| Meta (WhatsApp) | Delivering messages between you and your patients | Per Meta’s terms |
| Anthropic | Reading patients’ messages automatically, with the conversation before them, to detect red flags and understand enrollment messages; reading your messages to your assistant and drafting its replies to you and your messages to a patient. A draft reaches the patient only if you send it. We never send the patient’s name, age, mobile, any personal number or anything from their record: they are removed from the text before it leaves, and the text arrives with nothing that links it to a person. | Outside Saudi Arabia (text without identity) |
| Your sign-in, and storing the photos and files your patients send in your own Google Drive, if you link it to your account | Per Google’s terms |
We tell you before adding any new sub-processor.
Security
- Encrypted connections, a daily backup, and data access limited to those who need it to run the service and are bound to confidentiality.
- We tell you about any incident affecting your patients’ data without delay, and within 72 hours at the latest, with what we know about it.
- We help you answer patients’ requests to access, correct or delete their data.
- On cancellation we delete the data as in section 7.
Your duties as controller
You carry the controller duties that apply to you, such as registering on the national data protection platform, impact assessments, and notifying the authorities where required.
10. Availability
We make reasonable efforts to keep the service available. It depends on WhatsApp and Meta and can be affected by their outages, or by maintenance we announce in advance where possible.
11. Liability
To the extent the law allows: Daydan is not liable for any medical decision, nor for messages delayed or lost because of third parties, and our total liability is limited to the amounts you paid us in the last 3 months.
12. Changes to these terms
We email you 30 days before any material change. Continuing to use the service after that means you accept it.
13. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia.
If the Arabic and English versions differ, the Arabic version prevails.