Cancelling
- You may cancel at any time by emailing billing@daydan.co.
- Cancellation takes effect at the end of the paid month, and the plan does not renew.
- After it takes effect, messages stop and we delete all data within 15 days; this cannot be undone. Download your patient file first.
Refunds
| Case | Refund |
|---|---|
| The setup work and the trial month, before you pay the setup fee | Nothing is charged, so there is nothing to refund |
| Setup fee, once paid (after the trial month, if you continue) | Not refunded; it covers work already done |
| Meta refusing or delaying approval | The setup fee is paid only after the trial month and is not refunded once paid; we resubmit until approval at no extra fee |
| Monthly plan | No refund for the rest of a paid month; the service runs to its end |
| A free month you received | Nothing is charged if you cancel before it ends |
| A charge made in error or twice | In full |
| If we shut the service down | The unused part of your paid period |
How refunds are paid
We return the amount to the same payment method through the Moyasar gateway within 14 business days of approval. When it reaches your account depends on your bank.
To ask for a refund: billing@daydan.co, with your name and the charge date.
If the Arabic and English versions differ, the Arabic version prevails.